Housekeeping Assistant Manager - Franchise

Job description

Job Requirements

Job Scope: As an Assistant Housekeeping Manager at Mahogany Bay Resort and Beach Club, you'll support the Executive Housekeeper, ensuring the cleanliness and upkeep of the entire property, managing and training staff, and upholding Hilton's standards. 

Key Responsibilities:

·       Supervision and Leadership:

·      Supervise and train housekeeping staff, including room attendants and other team members, ensuring they meet performance standards. 

·      Lead and motivate the housekeeping team to achieve high standards of cleanliness and guest satisfaction. 

·      Assist the Executive Housekeeper in the day-to-day operations of the housekeeping department. 

·      Represent the Executive Housekeeper in their absence. 

·       Quality Control and Standards:

·      Perform routine inspections and spot checks of rooms, service areas, storerooms, and common areas.

·      Ensure adherence to Hilton's cleaning standards and procedures. 

·      Identify areas for improvement and implement solutions to maintain high standards of cleanliness. 

·       Scheduling and Task Management:

·      Schedule and supervise deep cleaning and other projects. 

·      Coordinate with other departments to ensure smooth operations. 

·      Manage and track the performance of the housekeeping team. 

·       Guest Service:

·      Provide excellent guest service and address any guest concerns or issues related to housekeeping. 

·      Assist other departments when necessary. 

·       Other Duties:

·      Operate a variety of cleaning equipment and tools. 

·      Maintain a clean and organized work environment. 

·      Follow all safety and hygiene procedures

Work Experience

Requirements:

 

To qualify for an Assistant Housekeeping Manager position, you'll typically need a combination of relevant experience, strong communication and organizational skills, and potentially a degree or certification in hospitality management or a related field. 

·       Bachelor's Degree (Preferred):

A bachelor's degree in hospitality management, hotel management, or a related field is often preferred

·       Housekeeping Experience:  At least 3 years of experience in a housekeeping role, preferably with some supervisory experience and brand standards.

·       Supervisory Experience:  Previous experience in a supervisory or assistant management role within a hotel or similar setting is highly desirable

·       Hospitality Industry Experience:  Experience in the hospitality industry, particularly in a hotel, resort, or similar setting, is highly desirable. 

·       Certifications:

A vocational certificate in hotel management or cleanliness can be an advantage. 

Skills and Abilities:

·       Organizational Skills:  Strong organizational skills are essential for managing tasks, schedules, and staff. 

·       Communication Skills:  Excellent communication skills, both written and verbal, are crucial for interacting with staff, guests, and other departments. 

·       Leadership Skills:  Ability to lead, motivate, and supervise a team of housekeeping staff. 

·       Problem-Solving:  Ability to identify and resolve issues efficiently and effectively. 

·       Attention to Detail:  A keen eye for detail and a commitment to maintaining high cleanliness standards. 

·       Time Management:  Ability to manage time effectively and prioritize tasks. 

·       Customer Service:  Strong customer service skills are important for interacting with guests and addressing their needs. 

·       Knowledge of Housekeeping Equipment and Techniques:  Familiarity with housekeeping equipment, cleaning techniques, and safety procedures. 

·       Familiarity with Hotel Management Software:  Knowledge of hotel management software and systems is often required. 

·       Computer Skills:  Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) is often a requirement. 

·       Flexibility:  Ability to work flexible shifts, including nights, weekends, and holidays. 

·       Language Skills:  Bilingual skills (especially Spanish) can be an advantage. 

Knowledge of local health and safety regulation

Benefits

·  Annual vacation of 2 weeks during slower months
·  Group health and life insurance
·  Accommodation arrangement

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.