Hotel Administrator

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

The  Conrad Dublin  is a 5* hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’. We are one of the best 5* luxury hotels in the country.

 “Conrad is Empowering and Bold”

Benefits

Working for Hilton means you are joining an international company with more than 6200 hotels across the globe with countless benefits & career development opportunities such as:

·  Travel  - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
·  Team Member Gym –  a dedicated team member gym with free access 7 days a week
·  Benefit  – Discounted rates for Conrad Team members across a wide range of retailers
·  Development  – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
·  Holidays  – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
·  Maternity & Paternity  – Paid leave for those that qualify
·  On shift  – complimentary meals on duty

As an Executive Assistant in our hotel you will be responsible for ensuring consistent quality of customer service is provided to the guests in accordance with the Luxury Standards.

Responsible for supporting team members on a daily basis with any queries and issues that may arise and engaging with them to ensure well-being and satisfaction. Has the responsibility to assist the management to drive and deliver positive results. 

 

The Job Role

·  Provide administrative support to the General Manager
·  Carry out daily administrative activities of the Executive office while adhering to the Conrad Standards, policies and procedures
·  Coordinate QA standards and action plan
·  Coordinate and support on special projects
·  Supporting with Insurance claims
·  Supporting with roll out of refurbishment projects
·  Ensure all communications, particularly relating to owners and guests are handled promptly and professionally
·  Receive and distribute mail
·  Ensure outgoing mail is dispatched in a timely manner
·  Provide minutes to Executive Team Meetings and compile management reports in a timely and accurate manner if necessary
·  Maintain adequate supplies of office stationary
·  Identify and build internal and external relationships
·  Carry out all filing
·  Comply with all key security mandates
·  Report any maintenance issues or hazards
·  Maintain own work area in a clean, tidy and good manner
·  Assist with special projects related to the Executive Office
·  Assist with organising events for the team in the hotel
·  Managing daily administrative activities for the General Manager
·  Handle guest complaints and support with rewriting SOPs if required

The ideal candidate should be:

·  Passion and willingness to learn
·  Positive attitude
·  Genuinely friendly and caring
·  Enjoys working as part of a team
·  Ambitious and hard working
·  Excellent grooming standards
·  Excellent verbal and written communication skills
·  Excellent administration and IT skills
·  Committed to delivering a high level of customer service, both internally and externally
·  Utmost discreetness
·  Flexibility to respond to a range of different work situations
·  Ability to work under pressure
·  A person with hotel experience would be beneficial