【Hilton Tokyo】Concierge

Job description

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

 

As a hotel concierge, we serve as the central point of communication for both business and leisure guests, ensuring their stay is seamless, comfortable, and memorable.

we connect guests with a wide range of internal and external services—from restaurant reservations and sightseeing arrangements to transportation and local guides—tailoring each experience to their unique needs.

Guest Engagement : Respond to enquiries with empathy, enthusiasm, and thoughtful suggestions, delivering personalized service through effective communication.

Information Expertise : Stay informed on current trends, local attractions, and hospitality innovations to provide guests with up-to-date recommendations.

Cross-Department Collaboration : Foster strong relationships with hotel departments and external vendors to ensure smooth coordination and service delivery.

Operational Support : 

-Assist bell attendants and support lobby operations.

- Stay aware of hotel services, restaurant requests, and event details.

-Provide assistance to management during emergencies.

Service Excellence : Uphold high standards of hospitality, consistency, and professionalism with a positive, prompt attitude.

Efficiency & Safety : Promote a safe, hygienic, and well-organized work
What are we looking for?

Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Positive attitude and good communication skills
·  Commitment to delivering a high level of customer service
·  Excellent grooming standards
·  Flexibility to respond to a variety of different work situations
·  Ability to work on your own and as part of a team
·  Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Previous experience working in Concierge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!