Hilton Bali Resort - Sales Manager

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Reactive Sales Manager maximizes business opportunities and deliver the highest service standards from assigned regions for the Conference and Event success of Hilton Bali Resort. He/she oversees and directs all aspects of proposal, negotiation and contracting as well as the successful MICE Guests stay.

 

What will I be doing?  

As the Reactive Sales Manager, you will be responsible for performing the following tasks to the highest standards:

·  ·         Complete the relevant Hilton University courses promptly and pass the tests as and when required
·  ·         Be absolutely proficient with the hotel product knowledge and related activities, hotel as well as outlets and meeting facilities.
·  ·         Understand and embraces the hotel strategy
·  ·         Makes the hotel an obvious choice to clients by performing impeccable site inspections and tells the story of the facilities
·  ·         Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, conferences, banquets, etc.
·  ·         Complete sales targets and related tasks set by the hotel.
·  ·         Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
·  ·         Produce quotations efficiently, send contracts to customers and follow-up promptly.
·  ·         Ensures all activities and enquiries are logged accurately on Delphi and follows Hilton procedures
·  ·         Applies a deep focus on quality handover to the Event team and the relevant departments to guarantee smooth operations and client satisfaction
·  ·         Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.
·  ·         Actively participate to daily briefing as well as weekly Group Review Meeting (GRM) and monthly commercial meeting
·  ·         Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.
·  ·         Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director /                           Director of Sales.
·  ·         Welcome key customers, team leaders and VIPs to the hotel for his/her critical clients/groups
·  ·         Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.
·  ·         Handle guest feedback or complaints.
·  ·         Organize regular customer experience in the hotel, or organize team building with important / potential customers, maintaining and developing customer relations.
·  ·         Maintains the focus on MICE, as well as maximising rate opportunities and high-end sales
·  ·         The department reserves the right to change or supplement the job description if necessary. 

What are we looking for? 

A Reactive Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  ·         Hospitality: Volunteer to provide unparalleled hospitality.
·  ·         Integrity: Do what you should do all the time.
·  ·         Leadership: Strive to be a leader in both your industry and your community.
·  ·         Teamwork: Actively promote teamwork spirit in all work.
·  ·         Ownership: take responsibility for your actions and make decisions.
·  ·         Now: Operate with urgency and discipline.
·  ·         Preferred experience in international hotel chains.
·  ·         Good English and Bahasa reading and writing skills to meet business needs, other languages are a bonus
·  ·         Good communication skills.
·  ·         Able to work under strong pressure.
·  ·         Understand local customers and have strong market analysis ability.
·  ·         Have certain customer resources.
·  ·         Highly organised and commercially driven

 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!