Health Club Instructor

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

 

The Health Club Instructor performs reception duties and ensures all fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition.  He / she provides guidance to guests on the safe usage of the fitness equipment, ensuring guest satisfaction at all times. 

 

What will I be doing? 

As the Health Club Instructor, you will be responsible for performing the following tasks to the highest standards: 

• Assist and help Health Club members or guests who require assistance in the Health Club.  

• Handle all operating issues, towels, inventory, etc.  

• Monitor and maintain all equipment in working order. 

• Update and maintain skills and product knowledge at all times, providing Health Club members with information and resources regarding nutrition, weight control and lifestyle issues.  

• Evaluate individual’s abilities, needs and physical condition, developing suitable training programs and meet any special requirements. 

• Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. 

• Resolve guests’ concerns and implement resolutions by using discretion and judgment. 

• Actively train the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend trainings where and when required. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines.  

• Distribute appropriate discipline when and where required. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Service Manager for follow up, where appropriate.  

• Follow-up with all guests to ensure satisfaction with problem resolution. 

• Apply Hilton brand standards to every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Ensure, administer and check all operating equipment in the club is working properly, cleaned and kept safely by team members, informing the Health Club Manager and Engineering department when repairs are needed. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended people, any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Obtain needed equipment, facilities, and materials and oversee their use. 

• Responsible for the day to day operations of the Health Club, including condition of the facilities, security of the swimming pool and Health Club properties, maintaining an accurate schedule of events and ensuring availability of regular supplies for the Health Club. 

• Check and ensure all daily towels, locker keys, engineering, housekeeping and operations checklists are in place and follow up on any issues with the relevant department. 

• Ensure the hygiene and cleanliness of the club is maintained to set standards. 

• Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment.  

• Observe participants and inform them of corrective measures necessary for skill improvement.  

• Ensure that the Health Club Manager is aware and up to date of operational issues.  

• Be up to date with competitor activities in order to be proactive and create market advantage. 

What are we looking for? 

A Health Club Instructor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Fitness Coach qualifications. 

• Good interpersonal skills to provide overall guest satisfaction. 

• Able to stand, walk and / or sit to continuously perform essential job functions. 

• Able to operate gym equipment and swim. 

• Able to work under pressure and deal with stressful situations during busy periods. 

• Able to effectively deal with internal and external customers with tact and diplomacy, collect and analyze accurate information and resolve conflicts. 

• Able to work under pressure and deal with stressful situations during busy periods. 

 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!