Guest Services Agent (Full-Time)

Job description

Delivering Unforgettable Experiences at DoubleTree by Hilton Perth Waterfront
 

Situated in a prime position on the edge of the stunning Swan River, the hotel adjoins Barrack Square and the Elizabeth Quay precinct. The 229-room hotel boasts stunning panoramic river and city skyline views. This stylish full-service hotel is home to Reel Kitchen, 18 Knots Rooftop Bar, and picturesque banquet facilities. DoubleTree by Hilton Perth Waterfront has been awarded the prestigious AHA WA, Superior Accommodation Award in 2023, 2021 and Reel Kitchen has been awarded AHA WA, Contemporary Cuisine Award in 2023.

Welcome to A World of Opportunities
Why do we enjoy working here? This is more than just a workplace. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.

 
A World of Rewards

·  Grow your Career your next position could be as a Team Leader or Supervisor.
·  Smart uniform provided and laundered
·  Complimentary fresh and healthy meals when on-duty catering
·  Personal Development programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
·  A chance to make a difference through our Corporate Responsibility programmes. Find out what and how we are doing (https://cr.hilton.com)
·  Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON!
·  25% off Food and Beverages (subject to individual outlets)
·  Discounted Bupa health cover
·  Modern and inclusive Team Member areas
·  Recognition non-stop all year long!

Responsibilities:

·  Conduct reservation, check-in, and departure procedures for our valued guests with the highest customer service.
·  Utilizing your computer skills and understanding of the operating system
·  Making appropriate selections for guests and promoting the Hilton Honors rewards system
·  Assisting guests with charges and payments
·  Following procedures and ensuring attention to detail for all data processing
·  Fulfill comprehensive guest assistance and create unforgettable experiences
·  Responding promptly to all guest queries and special requests, offering unique solutions
·  Answering all telephone and email correspondence, prioritizing urgent tasks, and minimizing wait times
·  Knowing the hotel's facilities and services, going the extra mile
·  Remaining calm and alert, being helpful to all guests and team members
·  Work with the team and capitalize on the opportunity to thrive with the Hilton family
·  Welcoming all learning opportunities as they arise, creating a cultivating environment

About You:

·  Australian working rights
·  Previous front desk/reception experience is advantageous
·  Confident and professional personality with an aptitude for hospitable service, teamwork, and patience
·  Strong communication skills, with a bonus for those who are multilingual
·  Proficient technology skills and attention to detail, with protection for confidential information
·  Ability to work under pressure, act with tactfulness and diplomacy, and manage a variety of situations
·  Experience and understanding of the hospitality industry, recognizing the importance of this role in the guest experience

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership Now