Guest Services Agent (Casual)

Job description

Delivering Unforgettable Experiences at Parmelia Hilton Perth

As you enter our iconic hotel, you step into a world of urban sophistication, with the best of Perth at your doorstep. Conveniently located next to the Perth Convention and Exhibition Centre and seamlessly connected to the Brookfield Place commercial and retail precinct, Parmelia Hilton offers a sophisticated retreat from the hustle and bustle of the city.

Home to Samuels on Mill, a renowned brasserie-style restaurant and bar, our hotel features seasonal menus that celebrate the finest West Australian makers and produce. Beyond dining, Parmelia Hilton boasts 308 five-star guest rooms, including 10 suites, an Executive Lounge, a heated outdoor swimming pool, a fully equipped fitness center, and a dedicated events floor. Whether guests seek facilities for business or leisure, Parmelia Hilton Perth offers the perfect blend of comfort and convenience.

Welcome to A World of Opportunities

Why do we enjoy working here? This is more than just a workplace. We are incredibly passionate about delivering special comfort moments to our guests and colleagues here. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.

A World of Rewards

·  As a casual Team Member, you will enjoy a higher rate for any overtime, including public holidays. 
·  Smart uniform provided and laundered
·  Complimentary fresh and healthy meals when on-duty catering
·  Personal Development programs are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
·  A chance to make a difference through our Corporate Responsibility programs – Find out what and how we are doing (https://cr.hilton.com)
·  Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON!
·  25% off Food and Beverages (subject to individual outlets)
·  Team Member Referral Program – offered at a rate of $100 per successful referral
·  Discounted Bupa health cover
·  Modern and inclusive Team Member’s areas
·  Recognition non-stop all year long!

Responsibilities:

As Guest Services Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Services Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

·  Achieve positive outcomes from Guest queries in a timely and efficient manner
·  Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
·  Ensure that the Guest Relations Manager is kept fully aware of any relevant feedback from guests and, or other departments
·  Attending required training sessions
·  Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
·  Complying with security, fire regulations, and health and safety standards
·  Following policies for front-of-house equipment and property management systems

About You:

·  Australian Working Rights: Valid authorization to work in Australia.
·  Front Desk Experience: Previous experience in a front desk or reception role is highly advantageous.
·  Professional Demeanor: A confident and approachable personality with a passion for exceptional service, teamwork, and patience.
·  Communication Skills: Strong verbal and written communication abilities; multilingual candidates are a plus.
·  Tech-Savvy: Proficient in technology with meticulous attention to detail, particularly in handling confidential information.
·  Hospitality Knowledge: A solid understanding of the hospitality industry and the crucial role this position plays in enhancing the guest experience.

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now