Guest Service Supervisor - Food and Beverage

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!  No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

·         Hourly Rate of £13.31 plus service charge/gratuity

·         Uniform provided  and laundered

·         Free and healthy   meals  when on duty

·         Grow your Career!

·         Personal Development  programmes designed to support you at every step of your career

·         A chance to make a difference  through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )

·         Team Member Travel Program:  discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

·         Team Member Referral Program

·         High street discounts:  with Perks at Work

·         Holiday:  28 days   including bank holidays (increasing yearly to up to 33 days)

·         Discounted dental and health cover

·         Free Parking

·         Discount of £5 on Taxi fare  between 11pm and 6am

·         Guest Experience Day  after successfully passing probation

·         Free Gym membership  for team members 

·         Modern and inclusive  Team Member’s areas

 

A Guest Service Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.

·  You will  join the Food & Beverage team, in either the Restaurant, Bar, Room Service or Conference and Banqueting.
·  You enjoy  supervising and delivering operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues. You will work closely with the management team, deputising in their absence, and working towards common goals.
·  Are you  an ambitious Food & Beverage professional looking to develop your leadership skills and passionate about guiding your team to success? Do you have excellent communication, coaching, and problem solving skills?