Guest Service Representative - Hilton Scottsdale Resort & Villas - Franchise

Job description

Job Requirements

The Guest Service Representative will perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

·  Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
·  Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
·  Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
·  Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
·  Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
·  Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
·  Take the initiative to greet guests in a friendly and warm manner.
·  If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
·  May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Work Experience

·  HS Diploma or equivalent
·  Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
·  Hotel experience preferred
·  Speak clearly and listen carefully.
·  Use personal judgment and specialized knowledge to give information to people.
·  Communicate well with many different kinds of people.
·  Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
·  Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
·  Shift: Various (AM and Evening).
·  OnQ experience strongly preferred.

Pay Rate: $17/ hour

Benefits

·  Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care 
·  Disability Insurance 
·  Life Insurance 
·  Employee Assistance Program 
·  Supplemental benefits 
·  401k Matching 
·  Employee Discount Program 
·  Vacation and Sick Time 

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.