Guest Service Agent - Part-time

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

 

Please note this is a part time role working 20 hours a week. We require candidates to be flexible to work a mix of shifts across the week 

A WORLD OF REWARDS

·  Hourly pay of £12.27 
·  Smart uniform provided
·  Free and healthy meals when on duty
·  Grow your Career !
·  Personal Development programmes designed to support you at every step of your career
·  A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
·  Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
·  Team Member Referral Program
·  High street discounts: with Perks at Work
·  Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
·  Discounted dental and health cover
·  Guest Experience Day after successfully passing probation
·  Modern and inclusive Team Member’s areas

 

Please note this is a part time opportunity , working 20 hours a week 

 

You will join the Food and Beverage team.

You enjoy taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues. You enjoy delivering a VIP experience to every guest, going above and beyond to make their stay a memorable one.

Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!

 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Previous experience in cash handling
·  Food and beverage / Front office experience in the hotel, leisure, and/or entertainment sectors
·  Conflict resolution experience

 

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

 

Find out more about all our brands and hotels -  Hilton Brands | Global Hospitality Company