Guest Service Agent - Franchise

Job description

Job Requirements

Key Responsibilities:

- Greet and check-in guests in a friendly and efficient manner

- Handle guest inquiries and provide accurate information about the hotel and local area

- Assist guests with reservations, room changes, and other requests

- Process payments and maintain accurate records

- Collaborate with other departments to ensure guest satisfaction

- Resolve any guest complaints or issues in a timely and professional manner

- Maintain a clean and organized front desk area

- Stay up-to-date on hotel policies and procedures

- Communicate effectively with guests and team members in multiple languages

Qualifications:

- High school diploma or equivalent

- Previous customer service experience preferred

- Fluent in multiple languages, including [Insert languages here]

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to work flexible hours, including nights, weekends, and holidays

- Knowledge of hotel reservation systems is a plus

At Hilton, we value diversity and strive to create an inclusive and welcoming environment for all our guests and team members. If you are passionate about providing exceptional customer service and have a love for languages, we encourage you to apply for this exciting opportunity. Join our team and be a part of the Hilton experience!

Work Experience

Qualifications:

- High school diploma or equivalent

- Previous customer service experience preferred

- Fluent in multiple languages, including [Insert languages here]

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to work flexible hours, including nights, weekends, and holidays

- Knowledge of Opera is a plus

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.