Guest Service Agent / Associate

Job description

Hilton Garden Inn Hong Kong Mongkok is managed by Hilton, the Hotel opened in December 2016.

The Hotel is conveniently located in the Mongkok district, within only 7 minutes walking distance from the Mongkok MTR Station and the popular Langham Place.

In additions to its 258 tastefully decorated hotel rooms, the Hotel also offers full range of dining facilities to cater for guests’ dining and entertainment needs

Responsibilities

·         Be an ambassador of HGI Brighthearted Services to deliver full set front desk service to hotel guests;

·         Ensure room guests to have prompt and courteous check in and check out services;

·         Actively promote hotel service and facilities to maximize guest satisfaction and hotel revenue;

·         Handles and record guests’ luggage in a safe and secure manner;

·         Provide quality services and handle guests’ inquiries;

·         Promote Hilton Honors Membership Program to guest

Requirements

·         Diploma holder in Hospitality Management, Tourism or relevant disciplines;

·         Detail-minded, service oriented with good communication skill;

·         Proficiency in written and spoken English and Chinese. Able to speak Putonghua;

·         Knowledge with hotel property management system would be a plus;

·         Fresh graduates who are excited to develop in hospitality industry will also be considered;