Guest Service Agent

Job description

You are that cheerful and hospitable team member who takes care of a perfect first impression behind the reception of Hilton Amsterdam Airport Schiphol. You enjoy making conversation with our guests and you go above and beyond. That is the reason why our guests are returning and leave great reviews about our hotel.
Besides that, you and your colleagues will contribute to even more hotel awards, such as the World Travel Awards and the Tripadvisor Travellers’ Choice Awards.

What else are you going to do? We will explain it shortly, but we are more than willing to tell you more about it in a conversation.
Together with your colleagues, you provide an efficient and unique check-in and check-out to our guests during morning, afternoon and night shifts. Besides that, you are always there to assist our guests and help them solve any potential complaints. Lastly, you are a great up seller and you are capable of achieving the best occupancy and room revenue for the hotel.

We are convinced that you can help us to pursue our success. So,  what is in it for you?

·  Development opportunities through our extensive training offerings, personal development plans and coaching
·  Career progression within our hotel, the Hilton hotels in the Netherlands and even internationally
·  Travel the world! Use our unique travel program, Go Hilton, and receive substantial discount on hotel rooms all over the world and 50% discount on F&B
·  A diverse and inclusive culture within our organization which has been awarded as Great Place To Work several times!
·  A good starting salary, in which you can grow (according to salary scale V of the CLA)
·  Incentives
·  25 paid vacation days
·  Travel allowance based on your travel distance
·  We work hard and play hard, we offer several nice team building and sports activities
·  Our organization believes corporate responsibility is very important. We love to give back to our community and the environment and you can help us do that
·  On a daily base, you will be able to enjoy delicious and healthy meals in our Team Member restaurant

Do you recognize yourself as our Guest Service Agent?  Then we are looking for you!

Besides an enthusiastic personality you are / you have;

·  Experience in providing service, preferably in a hotel and/or at the reception
·  A real team player with  a ‘Hands on’ mentality
·  A hospitable attitude and great up sell skills
·  Communicative skills in English
·  Flexible to work, also in evenings, nights and weekends
·  You are in the possession of a valid residence and working permit for the Netherlands

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!