Guest Service Agent

Job description

Why you'll love working for Hilton!

Unbeatable Team Member Travel Program: Enjoy exclusive, highly discounted rates on hotel rooms for Team Members and your Friends and Family.

Generous Discounts: Access savings of up to 25-50% on various products and services within Hilton outlets.

Comprehensive Training: Receive extensive training and unwavering support to excel in your new role.

Endless Learning: Access Hilton University training, offering over 3000 learning programs to foster your growth.

Limitless Opportunities: Explore a wide range of career development paths in the #1 Hospitality Company, as ranked by Great Place to Work.

What will you be doing?

As a Guest Service Agent, you will be empowered to create memorable guest experiences, from pre-arrival to post-departure, in fact for the entire guest journey! Your responsibilities include:

·         Providing  a warm and personalised welcome

·         Efficiently checking guests in and out

·         Use up-selling techniques to promote hotel services and facilities.

·         Addressing inquiries and ensuring guest satisfaction

·         Coordinating with various departments to anticipate and meet guest needs

·         Working as part of a professional team to deliver on Hilton’s promise to provide the most friendly and reliable stays

What are we looking for?

We are seeking individuals who share and embody our core values of Hospitality, Integrity Leadership, Teamwork, Ownership and Now. Along with:

·         Previous experience in a front office environment is preferred but not essential

·         Exceptional communication and problem-solving skills

·         A warm and friendly demeanor

Culture

At the heart of everything we do lies our vision: "to fill the earth with the light and warmth of hospitality." Our values are not just words on paper; they are the principles that guide our actions. It's our team's collective responsibility to live and breathe these values in every interaction.