Guest Relations Supervisor

Job description

As a Guest Relations Supervisor , you will play a key role in ensuring our guests receive exceptional service from arrival to departure. You will support the Guest Relations team in daily operations, lead by example, and handle guest feedback with care and efficiency.

Key Responsibilities:

·  Supervise the Guest Relations and support Front Office team
·  Greet VIP and regular guests, ensuring a personalized experience
·  Handle guest concerns and complaints promptly and professionally
·  Coordinate special guest requests and amenities
·  Maintain strong communication with all departments to ensure guest satisfaction
·  Train and coach new team members
·  Assist in managing shift schedules and daily reports

What We’re Looking For:

·  Previous experience in a front office or guest relations role, ideally in a supervisory position
·  Excellent communication and interpersonal skills
·  Strong problem-solving abilities and attention to detail
·  Ability to lead a team and inspire a guest-first mindset
·  Fluent in English; additional languages are a plus
· 
Flexible schedule, including weekends and holidays

 

 

What We Offer:

 

·  Global travel opportunities with our GO Hilton program
·  Cafeteria benefits
·  Free of charge catering
·  Uniform
·  Opportunities for professional development with training programs
·  Career growth opportunities