Guest Relations Manager - Ka La'i Waikiki, LXR Hotels and Resorts

Job description

The Ka La’i Waikīkī Beach, LXR Hotels & Resorts is seeking a Guest Relations Manager to join their Front Service Team.

Ka La'i Waikīkī Beach spans 38 stories and features impeccable residential-style guest rooms and suites; a state-of-the-art wellness facility; a 24-hour fitness center; an infinity pool with an expansive sun deck; five indoor and outdoor venues and event spaces; two signature restaurants offering contemporary cuisine in addition to in-room dining and in-suite chef services.

In this role, you will be responsible for providing excellent guest service and experiences to all guests, owners, and fellow associates. 

The ideal candidate should have the ability to multi-task and proficiency with computers, including learning multiple programs. Preferred qualifications include hotel front desk management experience and guest service experience in the hospitality or tourism industry. English proficiency is essential, and Japanese language skills are preferred. 

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What will I be doing?

As Guest Services Manager, you would be responsible for managing the Guest Services operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

·  Manage all Guest Service operations to include, but not limited to, guest luggage and package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
·  Oversee daily operations in all Guest Services departments
·  Manage administrative projects and ensure adherence to established quality standards
·  Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
·  Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
·  Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking  #1 World's Best Workplace by Great Place To Work & Fortune . 

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

·  Access to your pay when you need it through DailyPay
·  Health insurance 
·  Career growth and development 
·  Team Member Resource Groups
·  Recognition and rewards programs
·  Go Hilton travel discount program 
·  Best-in-Class Paid Time Off (PTO)  
·  Supportive parental leave
·  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
·  Debt-free education : Access to a wide variety of educational credentials  (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

The annual salary range for this role is $65,000 - $66,900 and is based on applicable and specialized experience and location.