Guest Relations Manager (Duty Manager)

Job description

We are looking for passionate hospitality stars to join our team. 



About DoubleTree by Hilton Hobart

Hilton’s first hotel in Tasmania - DoubleTree by Hilton Hobart situated in the heart of Hobart within walking distance to the CBD, the waterfront, and Salamanca Place. The hotel will offer 206 well-appointed rooms, a restaurant and bar, two versatile meeting rooms, an indoor swimming pool, and a state-of-the-art fitness center.

You can expect to receive:

·  An amazing workplace ranked in the top 3 great places to work in Australia. 
·  A competitive industry salary.
·  Worldwide travel discounts at unbelievable rates for you and your friends and family and generous discounts on food and beverage offerings.
·  Free access to growth and development opportunities from top-class providers; Harvard University and LinkedIn Learning just to name a couple.
·  A workplace culture that fosters personal well-being and gives you free access to Employee Assistance Programs to support your mental and physical well-being.

What will I be doing?

As a Guest Relations Manager, you'll be the key to making sure our guests have an unforgettable stay. You'll oversee guest needs, especially VIPs, and make sure the rest of the team is in the loop to deliver top-tier service. You’ll be responsible for creating stellar first impressions, and to do that, you’ll need to handle the following tasks with the highest level of care and professionalism:

·  Welcome guests with a smile and make sure they feel right at home from the moment they arrive.
·  Chat with guests regularly to get their feedback and handle any questions or requests quickly and efficiently.
·  Address and resolve any guest concerns promptly, making sure they leave happy.
·  Know the hotel inside and out, so you can share all the great amenities and services—and spot chances to up-sell when it’s a perfect fit.
·  Build great communication and relationships with every department in the hotel.
·  Help out other departments when needed to make sure everything’s covered.
·  Step up and represent the management team when they’re not around.
·  Be a supportive teammate for the Guest Service Agents and Concierge team.

What are we looking for?

·  Previous experience leading a customer service team.
·  A passion for going above and beyond to create exceptional guest experience.
·  A knack for listening and responding to even the most demanding guest requests with ease.
·  Strong leadership, communication, and people skills that inspire the team.
·  Dependable, with a positive attitude that stays strong no matter what.
·  A true commitment to delivering outstanding guest service every single day.
·  Able to stay cool and collected under pressure.
·  Flexible and ready to adapt to whatever the day brings.