Guest Relations Manager

Job description

A Nightclub Guest Relations Manager is responsible for building and maintaining relationships with VIP guests, promoters, influencers, and key clientele to drive guest loyalty, increase bookings, and enhance the club’s reputation.

What will I be doing?

As Nightclub Guest Relations Manager  manage coordinating reservations, overseeing VIP services, and working closely with the operations team to deliver a high-quality nightlife experience. A Nightclub Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

·  Meet, greet to ensure a personalized and memorable experience.
·  Manage, record and resolve promptly Guest or customer complaints
·  Coordinate VIP table reservations and bottle service arrangements.
·  Maintain relationships with promoters, influencers, and high-profile clients.
·  Handle guest inquiries and complaints professionally and efficiently.
·  Liaise with internal teams (security, bar staff, hostesses, etc.) to ensure smooth service for VIP
·  Manage guest lists and RSVPs for events and busy nights.
·  Track guest preferences and feedback.
·  Promote the nightclub’s brand through social media, networking, and in-person outreach.
·  Ensure a high standard of customer service is maintained throughout the venue.
·  Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
·  Maintain good communication and work relationships in all hotel areas
·  Maintain staffing levels to meet business demands
·  Comply with hotel security, fire regulations and all health and safety legislation
·  Assist with other departments, as necessary

What are we looking for?

Nightclub Guest Relations Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Previous managerial experience in a customer service function
·  An ability to listen and respond to demanding Guest needs
·  Excellent leadership, interpersonal and communication skills
·  Accountable and resilient
·  Commitment to delivering a high level of customer service
·  Ability to work under pressure
·  Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Previous experience in a customer service function or a similar role
·  A passion for delivering an exceptional level of Guest service.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!