Guest Relations Agent - All-Day Dining - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Job description

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests—and extraordinary opportunities for our team members.

As a Guest Relations Agent , you will be the face of the restaurant, ensuring that each guest feels valued and cared for from the moment they arrive until their departure.

What will I be doing?
As Guest Relations Agent – All-Day Dining, you will:

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Welcome guests with professionalism, warmth, and genuine hospitality.

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Escort guests to their tables, assist with seating, and ensure their preferences are accommodated.

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Manage reservations, seating charts, and guest flow to maximize efficiency and satisfaction.

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Handle guest inquiries, requests, and special occasions with discretion and care.

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Build relationships with guests by remembering preferences and anticipating needs.

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Coordinate with service and culinary teams to ensure a seamless dining experience.

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Monitor guest feedback, resolving issues promptly and escalating when necessary.

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Support upselling initiatives and promotions to enhance guest experience and revenue.

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Maintain a polished and professional appearance, reflective of the luxury environment.

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Perform additional tasks as required to support the success of the Food & Beverage team.

What are we looking for?
The ideal candidate will have:

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Previous experience in a guest-facing role within a luxury restaurant or hospitality environment.

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Excellent interpersonal and communication skills, with fluency in English (Arabic or other languages are an advantage).

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A warm and engaging personality with a passion for creating memorable dining experiences.

· 
Strong organizational skills with the ability to handle busy service periods.

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A professional appearance and confident demeanor.

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Flexibility to work varied shifts, including weekends and holidays.

Why join LXR?
At LXR Eastern Mangroves Abu Dhabi , you will be part of a team that delivers dining experiences defined by timeless luxury and authentic care. Hilton offers world-class training, career development opportunities, and the chance to be part of a brand where excellence is the standard.