Guest Operations Team Leader - Tru by Hilton Tam Ky City Centre

Job description

Position Purpose 

As a Guest Operations Team Leader, you will play a vital role in overseeing day-to-day guest service operations, ensuring exceptional guest experiences, and managing a team of service attendants. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to inspire and develop a team while maintaining high hotel standards. 

 

Duties & Key Responsibilities 

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Requirements 

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College degree or above with good command of English (written and verbal) to meet business needs. 

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1 to 2 years' working experience in Front Desk or Restaurant preferred. 

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Fast and efficient use of computer operating systems, including Hilton's own management system. 

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Improve guest satisfaction with strong interpersonal skills. 

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Good at dealing with guest relations, able to quickly and effectively deal with all kinds of problems. 

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Ability to work under pressure. 

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Strong coordination and communication skills. 

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Patient with a high sense of responsibility and proactive in dealing with problems. 

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Strong sense of responsibility and self-motivation. 

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A strong team player who can work well independently. 

 

Qualifications 

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Bachelor’s degree in hospitality management or related field preferred.