Guest Experience Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Job description

At LXR Hotels & Resorts, we create bespoke luxury experiences where every guest feels genuinely cared for. LXR Eastern Mangroves Abu Dhabi will be the next addition to this collection — a serene sanctuary that combines understated elegance with the natural beauty of Abu Dhabi’s mangrove lagoon.

As Guest Experience Supervisor , you will play a key role in crafting personalized and memorable moments for every guest. You will lead and inspire the Guest Experience team to deliver exceptional pre-arrival, in-stay, and post-stay service — ensuring every interaction reflects the essence of LXR luxury.

What will I be doing?

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Oversee daily Guest Experience operations, ensuring seamless coordination across all departments.

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Manage pre-arrival communications and special requests, anticipating guest needs.

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Handle VIP and repeat guest recognition programs with attention to detail and discretion.

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Train, coach, and motivate the team to maintain LXR service standards.

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Analyze guest feedback, implement service improvements, and celebrate success stories.

What are we looking for?

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Previous experience in a luxury hotel environment in a guest relations or front office leadership role.

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A genuine passion for creating meaningful guest connections.

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Excellent communication, problem-solving, and organizational skills.

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Strong presence, emotional intelligence, and the ability to lead by example.

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Fluency in English is essential; additional languages are an advantage.