Groups & Reservations Executive

Job description

Before you get started…Yes, we do have the  BEST Team Member Travel Program  with  HUGE discounts  on hotel rooms for our Team Members! 

Why you’ll love working for Hilton!  

·  Access to the world’s best Team Member Travel Program with highly discounted rates 
·  Discounts of up to 25-50% on products and services in participating Hilton outlets 
·  Comprehensive training and support for your new role 
·  Access to Hilton University training, offering more than 3000 learning programs 
·  Extensive range of career development opportunities 

What will you be doing?  

As Groups & Reservations Executive, you will oversee the Reservations Team to maximise revenue and guest satisfaction and work with the Reservations Team & Commercial Director to develop future and repeat business. Specifically, you will be responsible for: 

·  Assist in the day-to-day operations of the Reservations Department
·   Manage telephone and email enquiries in a prompt and professional manner ensuring accuracy and attention to detail
·  Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
·  Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue with a focus on Groups
·  Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
·  Ensure Team Members are developed effectively, and generate a culture of high quality standards for relationship building and customer service, 

What are we looking for?  

·  Previous experience in the Reservations/Sales function within the hotel/leisure sector preferably in a Supervisor or Team Leader role
· 
Having a qualification in Hospitality, Hotel Management, Business Administration, or another similar field is advantageous

·  Strong influencing and communication skills and an ability to handle a variety of clients
·  A passion for guest service and hotels
·  Ability to apply good judgement & work to strict deadlines
·  Excellent organisational, planning and administrative skills including knowledge of inventory management
·  Proven sales skills and ability to develop relationships
·  Calm, efficient, and organized with great attention to detail  
·  A highly professional, confident telephone manner  
·  Ability to multi-task while maintaining a positive attitude when working with a Guest  
·  Computer literate and able to navigate through Company systems  

Travel the world and grow your career with Hilton  

Hilton has again been recognised by the Great Place to Work® Institute   as Australia’s #1 best place to work for in 2025!