Groups Reservations Agent - Franchise

Job description

Job Requirements

Klarent Hospitality are recruiting for an Group Reservations Agent

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

·  Group Reservations Agent you will be able to convert, quickly, inquiries into contracted business
·  Respond, positively, to sales inquiries to develop future sales leads
·  Identify sales leads, as appropriate and act upon them
·  Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
·  Provide prompt and efficient service while maintaining the hotels brand standards

Work Experience

Does the below sound like you?

·  Passionate and willingness to learn
·  Positive attitude and someone who makes our guests smile
·  Genuinely friendly and caring
·  Enjoys working as part of a team
·  A highly professional telephone manner and excellent communication skills
·  Outstanding administration and organisational skills
·  Ambitious and hard working
·  Good communication and excellent grooming standards
·  Ability to work morning, afternoon/evening, and weekends
·  Deliver exceptional customer experiences all the time

Benefits

Rewards your hard work by offering you the below team benefits when you join us:

·  Meals provided whilst on shift
·  Sales incentives and initiative rewards
·  Discounted / Free use of leisure facilities – “Hotel specific”
·  Free Car Parking – “Hotel specific”
·  Stays in our hotels at discounted prices  or
·  Even free stays in our hotels as one of our rewards & recognition incentives,
·  Opportunities for your personal development within the Hotel Group Brand Portfolio
·  Fully funded apprenticeships – T&C’s apply
·  Annual Holidays entitlements inclusive of Bank Holidays
·  Opportunity to buy additional holiday entitlements
·  Pension enrolment

To apply for this role, please use the link below:

https://careers.klarenthospitality.com/group-reservations-agent-215686.htm

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.