Groups, Meetings & Events Assistant Sales Manager

Job description

A Groups, Meetings & Events Assistant Sales Manage will ensure the effective coordination and administration of all group room bookings, as per the group reservations procedure.

About the Role:
Join us in creating unforgettable experiences! As a Groups, Meetings & Events Assistant Sales Manager , you’ll be the driving force behind building relationships and sourcing new leads resulting in converting groups, meetings and events enquiries into memorable bookings, maximizing hotel occupancy and revenue. Ensuring a high hospitality driven service and assist the Groups, Meetings & Events Sales Manager in supporting and building the team.

What You’ll Do:

    Convert incoming mid-size and large enquiries into bookings and hit current and future sales targets
    Maximize sales revenue by identifying and developing new business opportunities
    Perform follow-up prospect calls to convert tentative business opportunities and handle turndowns professionally whilst looking for opportunities to provide solutions for business needs
    Manage client requests and ensure seamless communication throughout the booking process
    Lead on-site client inspections ensuring exceeded guest expectations
    Maintain strong product knowledge and stay updated on market trends and needs
    Develop and drive relationships with guests and all internal stakeholders
    Proactively seek feedback from clients to continuously improve service
    Develop and expand current existing account portfolio by focusing on driving repeat business
    Set up and cross check offers and contracts 
    Create great and memorable guest experience before, during and after their stay
    Work closely with the G,M&E sales Manager to ensure that the selling strategy for the hotel is in line with demand through effective diary and rate management
    Ensure all departmental KPI’s are monitored & achieved.
    Evaluate each group enquiry against the potential displacement of revenue using appropriate systems, tools and demand calendars
    Support in draw up of budget and forecast and identify risks and opportunities
    Participate in Business and Commercial Focus meetings
    Assist to departmental meetings, team briefings and project work and support other team members
    Train and coach the Team Members, trainees in collaboration with G,M&E Sales Manager.
    Hold 1 to 1 meetings and annual Performance Development Reviews with G,M&E team members together with G,M&E Sales Manager

You’ll Love this role if you:

ü  Thrive in a fast-paced, dynamic environment, able to manage multiple priorities and adapt to change

ü  Love using CRM systems (e.g., Delphi/Salesforce, OnQ)

ü  Have a proven track record in sales or event planning in hospitality

ü  Enjoy working with people and have top-notch communication skills

ü  Are always looking to learn and grow in your career

ü  Love to communicate in Dutch, English & French. Every other language is a plus.

What’s in it for you:

ü  Competitive salary and performance bonuses

ü  Opportunities for continuous learning and professional development

ü  A supportive team culture where everyone has a voice

ü  The huge benefit from the exclusive discounted rates in the Hilton worldwide network