Gift Shop Clerk - Hilton Sedona Resort at Bell Rock

Job description

"Join Our Team at Hilton Sedona Bell Rock: Where Every Day is a Gift!"

 Are you passionate about sharing the beauty of Sedona with visitors? We’re looking for a friendly and enthusiastic Gift Shop Clerk to join our team!

This would be a part-time position with the flexibility to work Saturday, Sunday, and Monday but may change based on business needs. 

 Gift Shop Clerk is responsible for assisting guests and selling merchandise in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

·  Provide exceptional customer service, helping guests find the perfect souvenirs and gifts.
·  Curate a delightful shopping experience by keeping the shop organized and inviting.
·  Share your knowledge of local products and attractions to enhance our guests’ visits.
·  Handle transactions and assist with inventory management
·  A positive attitude and a love for people
·  Strong communication skills and a knack for making connections.
·  Previous retail experience is a plus, but a passion for hospitality is essential!

What will I be doing?

As a Gift Shop Clerk, you would be responsible for assisting guests and selling merchandise in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

·  Greet and acknowledge guests upon arrival in the shop
·  Demonstrate knowledge of merchandise, styling and pricing
·  Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates and cards
·  Wrap merchandise and pack orders for shipping
·  Assist in conducting inventory and ensure adequate merchandise supply levels
·  Respond to guest inquiries and requests in a timely, friendly and efficient manner What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!