General Manager - Franchise

Job description

Job Requirements

Doubletree by Hilton Laredo is proud to be a member of the Hilton family, earning recognition on the Fortune and GREAT Place to Work lists. We offer a diverse and intentional hospitality experience in the heart of Laredo. With world-class dining, bar and coffee outlet on site the DoubleTree by Hilton Laredo is a cultural hub for locals and visitors alike.

We are looking for a dynamic leader to join our award-winning hospitality team in the full-time position of General Manager. As General Manager, your leadership and expertise will be instrumental in ensuring that our guests enjoy an unforgettable stay. You will oversee daily hotel operations and provide comprehensive leadership as we uphold our commitment to delivering exceptional guest service and achieving financial success. We are seeking a dynamic and experienced General Manager to oversee the operations of our establishment. The ideal candidate will have a background in hotel, restaurant, or food service management and possess strong leadership skills. You will have the opportunity to participate in our target-based incentives and bonus program of up to 20%.

Purpose of Position:  Direct the day-to-day hotel operations in a manner which ensures objectives are met through well trained and knowledgeable staff serving Guests wants and needs at all times in a manner which exceeds company goals and expectation of total quality service and profitability.

Hire, develop and retaining Guest service employees, in a manner consistent with the company ethics, goals, policies and procedures.

Train, direct and hold employees accountable to meet daily expectation in all operations of the hotel in a manner which will meet all company expectation of quality service.

Maintain a hotel atmosphere which is consistent with the company standards for professionalism and total quality Guest service.4. Set schedules and goals for employees which will encourage long term growth and promote career opportunities within the company.

Set schedules and goals for employees which will encourage long term growth and promote career opportunities within the company.

Responsible for the completion of all necessary paperwork in an accurate and timely.

Ensure the front desk is personally greeting Guests, registering Guests, making room assignments, providing transportation and supporting all other functions in the hotel in such a manner that exceeds company quality service and profit expectations.

Hold employees accountable for working the shifts necessary for their position.

Develop a thorough knowledge of the market, the competition and the demands in the area for the purpose of consistently maximizing hotel rates and occupancy.

Consistently track, improve and build volume by exceeding revenue and Guest expectations.

Develop short term and long term financial and operational plans for the hotel which supports the overall objectives of the company.

With the Regional Vice President prepare the annual hotel budget in an accurate and timely manner.

Ensure all Guest complaints are effectively resolved according to company standards.

Work cooperatively as a team with the Regional Vice President and Director of Sales in planning and carrying out sales blitzes in the hotels targeted area for the purpose of building corporate business.Actively enforce all safety measures to protect company assets, employees and Guests.

Develop and maintain a professional image as a member of the company management team, supporting the company in actions and words at all times.

Ensure all decisions regarding employees, company issues, Guest service, laws, rules, regulations and safety are made from an objective analysis of the situation and the stated position of the company.

Follow and direct all employees in the methods and procedures for notifying proper company management level employees and civil authorities in the event of an emergency or anticipated emergency.

Develop and maintain a clear line of communication with all employees and management.

Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administrative and compliance with established labor regulations.

Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.

Develop new programs which result in an increased level of Guest satisfaction and operational excellence.

Display a consistent team-oriented demeanor at all times by maintaining clear channels of communications open with upper management, co-workers and Guests in compliance with Company policies.

Shift:

·  10 hour shift

License/Certification:

·  Driver's License (Preferred)

Shift availability:

·  Day Shift (Preferred)
·  Night Shift (Preferred)
·  Overnight Shift (Preferred)

Ability to Commute:

·  Laredo, TX (Required)

Ability to Relocate:

·  Laredo, TX: Relocate before starting work (Required)

Work Location: In person

Work Experience

Qualifications:

·  Hilton experience preferred.
·  Proven track record as a General Manager in a full-service hotel environment.
·  Extensive experience in hotel operations, including front office, housekeeping, food and beverage, and sales.
·  Strong leadership skills with the ability to inspire and motivate a team to achieve common goals.
·  Exceptional interpersonal and communication skills.
·  Bachelor’s degree in Hospitality Management or related field is highly desirable.

In addition, we look for the demonstration of the following key attributes:

· Quality

· Productivity

· Dependability

· Customer Focus

· Adaptability

Job Type: Full-time

Benefits

Benefits:

·  Bonus
·  Dental insurance
·  Health insurance
·  Paid time off
·  Vision insurance

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.