GC&E Sales Executive - Arabic Speaker Preferred | DoubleTree by Hilton Sharjah

Job description

A Group, Conference, and Events (GCE) Sales Executive will maximise revenue opportunities in the areas of group reservations, conferences, events, and long-stay business by driving sales leads and increasing conversion.

What will I be doing?

As Group, Conference, and Events (GCE) Sales Executive, you will maximise revenue opportunities by performing the following tasks to the highest standards:

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Receive and convert incoming group, conference, event, and long-stay enquiries to achieve targets and maximise revenue

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Seek opportunities to increase sales and conversions through up-selling and cross-selling

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Manage an events schedule to maximise yield

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Proactively manage existing accounts and develop new accounts with GC&E potential

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Conduct market research, sales calls, telesales, and online lead generation activities

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Manage online lead generation and sales platforms

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Build strong relationships with guests and customers to fully understand their needs

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Arrange and carry out hotel show rounds, and client visits

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Ensure the complete administration, coordination, and execution of all planned events and group bookings

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Ensure a smooth and service-oriented event sequence through effective coordination with all hotel departments

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Prepare and distribute all required documentation including BEOs, function sheets, menu cards, and long-stay handover communications

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Participate in BEO and sales communication meetings

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Ensure accurate and complete data entry in hotel sales systems (Delphi / OnQ or equivalent)

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Ensure compliance with contracts, deposit, and payment guidelines

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Review invoices for accuracy and support timely billing and payment

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Monitor follow-ups and decision dates

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Assist with revenue forecasting for GC&E and long-stay business

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Carry out guest satisfaction surveys and prepare follow-up reports

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Participate in hotel promotional, sales, and marketing activities

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Perform other reasonable duties as assigned by management

What are we looking for?

A Group, Conference, and Events (GCE) Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the values that follow:

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Strong sales, negotiation, and relationship-building skills

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Ability to manage multiple enquiries with strong organization and attention to detail

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Self-motivated with good time management 

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Customer-focused with excellent interpersonal and communication skills

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Good understanding of hotel operations and hospitality standards

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Strong numerical and analytical skills

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Proficiency in Microsoft Office and hotel sales systems (Delphi / OnQ or similar)

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Arabic language required with fluency in English

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!