【Gajoen Tokyo】Restaurant Manager - Lounge

Job description

The Lounge Manager is concerned with the strategic management of the Restaurant, in line with prescribed Hilton policies and procedures. 

Here’s what you’ll do during a typical day:

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Oversee daily restaurant operations, ensuring service quality, staffing efficiency, and health and safety standards 

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Handle guest interactions, enhance guest satisfaction, and manage complaints while implementing improvement initiatives 

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Maintain, train, and monitor service standards (SOPs) 

· 
Drive revenue growth through promotions while managing costs and budgets effectively 

·  Collaborate with other departments, including Kitchen, Front Office, and Sales
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Oversee recruitment, training, performance evaluation, and shift management of team members 

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Provide hands-on operational support during peak periods and events 

·  2 -4 years of management experience in a 4- or 5-star hotel environment
·  Strong operational knowledge of restaurant operations and F&B service 
·  Strong leadership and excellent communication skills 
·  A guest-focused individual who consistently delivers service beyond established standards 
·  Solid understanding of financial management, including revenue, cost, and labor control 
·  Basic English communication skills 
·  Flexible and able to maintain a positive attitude in a fast-paced environment 

Join an Award-Winning Workplace Culture

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Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ,  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
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