Front Office Supervisor

Job description

WELCOME TO A WORLD OF OPPORTUNITIES   AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

Conrad London St James  is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

A World of Rewards:

·  Yearly Salary: £29,527 plus upsell incentives
·  A global travel program for team members
·  Meals whilst on duty
·  To be part of a fabulous team

The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of: 

·  The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub 
·  The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside 
·  The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques 
·  The Orchard, for afternoon teas and lighter meals 
·  The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
·  Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.  

A Front Office Supervisor overlooks Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.

What will I be doing?

·  Supervise accurate and efficient Reception operations including check in/out procedures
·  Support Team Members in handling Guest requests and enquires to ensure a positive outcome
·  Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
·  Ensure a consistent, high level of customer service
·  Brief your team on any events or VIP guests in the hotel that day
·  Drive sales revenues and promote hotel services and facilities for up-selling opportunities
·  Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
·  Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures
·  Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork

What are we looking for?

·  Experience supervising people and leading teams
·  Previous experience in a customer-focused industry
·  Positive attitude and good communication skills
·  Committed to delivering a high level of customer service
·  Excellent grooming standards
·  Ability to work on your own or as part of a team
·  Competent level of IT proficiency 

Travel:

·  St James Park Tube Station  – District & Circle Line – across the road
·  Westminster Tube Station  – Jubilee Line (4 Mins Walk)
·  Victoria Station  (8 Mins Walk)
·  Waterloo Station  (10 Mins Walk)