Front Office Supervisor

Job description

WELCOME TO A WORLD OF OPPORTUNITIES   AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

Hilton Dublin Airport  hotel is only 8 kilometres from the Airport and only 10 km from Dublin’s city centre and the traditional fishing village of Howth. Our restaurant serves classic Irish and international dishes. The Hilton Dublin Airport hotel also has a relaxed bar with an open fireplace.

A World of Rewards:

·  Annual Salary of €29,400
·  Smart uniform provided and   laundered
·  Free and healthy   meals when on duty
·  Grow your Career
·  Personal Development programmes designed to support you at every step of your career
·  A chance to make a difference  through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
·  Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
·  Team Member Referral Program
·  High street discounts:  with Perks at Work
·  Holiday:  28 days   including bank holidays (increasing yearly to up to 33 days)
·  Discounted dental and health cover
·  Free Parking
·  Cycle to Work Scheme
·  Smart uniform provided  and   laundered
·  Modern and inclusive Team Member’s areas

A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

·  Supervise Front office operations during your assigned shift to a consistently high standard
·  Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
·  Advise your shift team of any special events or VIP Guests in the hotel that day
·  Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
·  Maximize sales revenues through up-selling and marketing program
·  Manage Guest requests, inquiries, and complaints promptly and completely
·  Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Front Office experience in the hotel, leisure, and/or retail sector
·  Strong commercial/business awareness and demonstration of sales capabilities
·  Calm, organized work ethic with the ability to prioritize and meet deadlines
·  Excellent supervisory, inter-personal, and communication skills
·  A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  A relevant supervisory/management certificate/diploma or degree

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -  Hilton Brands | Global Hospitality Company