Front Office Receptionist

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

Here at Hilton London Hyde Park our Edwardian Era hotel sits opposite Hyde Park, a short walk from the Central Line at Queensway Station. Kensington Palace, Paddington and the Royal Albert Hall are within a mile. We serve a delicious French cuisine at our restaurant Aubaine, combining the elegance of a Parisian salon with the relaxed ambience of a Provencal bistro and drinks in our Lounge bar.  

Here at London Hilton Hyde Park, we create heartfelt experiences for all our guests and meaningful opportunities for our Team Members. Achieving consistently the title of “Great places to work”, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career. 

A Front Office Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

 

Hourly Rate:  £13.00 per hour + Incentives - 39 Hours a week 

 

BENEFITS

·  Free meals on duty
·  Travel and food discounts: - Discounted nights plus 50% off F&B (subject to individual outlets)
·  Holiday: 28 days including bank holidays (increasing yearly)
·  Pension scheme
·  Discounted dental and health cover
·  High street discounts: with Perks at Work
·  Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
·  Personal Development : programmes designed to support your career

 
What will I be doing?

As a Front Office Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

·  Achieve positive outcomes from Guest queries in a timely and efficient manner
·  Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
·  Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
·  Demonstrate a high level of customer service at all times
·  Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
·  Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
·  Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
·  Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
·  Comply with hotel security, fire regulations and all health and safety legislation
·  Act in accordance with policies and procedures when working with front of house equipment and property management systems
·  Follow company brand standards
·  Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Previous experience in a customer-focused industry
·  Completed high school certificate or equivalent
·  Positive attitude and good communication skills
·  Commitment to delivering a high level of customer service
·  Excellent grooming standards
·  Ability to work on your own and as part of a team
·  Competent level of IT proficiency

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. 
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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