Front Office Manager (m/w/d) - Franchise

Job description

Job Requirements

Spark by Hilton Vienna Donaustadt offers a modern and urban hotel experience in the heart of one of Vienna’s most dynamic districts. Located right next to the U1 Kagran metro station and just minutes from the Old Danube and the city center, our hotel impresses with its stylish design and welcoming atmosphere.

As part of the diverse brand portfolio of VERKEHRSBUERO HOSPITALITY , Austria’s largest tourism group, our corporate culture is defined by open communication, mutual respect, and a flat organizational structure. VERKEHRSBUERO offers a wide range of career opportunities, encouraging both personal and professional growth.

YOUR ROLE

·  Provide friendly, attentive, and professional service to our guests
·  Actively support all front desk operations to ensure smooth daily workflows
·  Ensure adherence to brand standards and quality guidelines
·  Handle guest complaints effectively and professionally
·  Coordinate group and conference bookings before, during, and after the stay
·  Create and verify group, conference, and accounts receivable invoices
·  Contribute to revenue growth with a proactive mindset
·  Perform administrative and organizational tasks at both front and back office
·  Lead, motivate, and support the ongoing development of your team
·  Work closely with all hotel departments to exceed guest expectations

Work Experience

·  Completed hotel or tourism-specific education
·  Minimum of 2 years of experience as a Front Office Manager, ideally within Hilton or another international hotel chain
·  Strong computer skills, ideally experience with OnQ PMS
·  A people person who enjoys helping guests and supporting colleagues
·  Strong guest- and service-orientation is essential
·  Highly motivated with an independent and structured working style
·  Professional demeanor, positive attitude, and strong communication skills
·  True team player with a hands-on mentality
·  Flexible and able to adapt quickly to different situations
·  Fluent in German and English; additional languages are a plus

Benefits

·  Flexible Scheduling : 5-day week, planned together with you
·  Daily Meals : Free staff restaurant on-site
·  Training & Development : Tailored training and career growth programs
·  Career Opportunities : Diverse career paths within Austria’s leading tourism group
·  Team Culture : Friendly atmosphere with regular company events
·  Travel Benefits : One complimentary overnight stay per year in any of our hotels, plus discounts via corplife.at
·  Staff Rates : Discounts on F&B and stays at our hotels, plus attractive travel perks
·  Health & Wellness : Health programs, company doctor, fitness offers, bike leasing & more

The minimum salary for this position is €2,699 gross/month (based on the collective agreement). We are happy to offer additional compensation depending on your experience and qualifications, with attractive performance-based development opportunities.

YOUR CHANCE TO SHAPE THE FUTURE

You don’t meet every requirement? No problem – we’re excited to meet the person behind the application.

Join our team and share your passion for hospitality.

Apply now and start your career journey with VERKEHRSBUERO!

#creatingmemories

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.