Front Office Manager - Franchise

Job description

Job Requirements

As Front Office Manager, you will be responsible for leading and developing our front office team while ensuring the smooth day-to-day operations of the reception area. You will serve as the first point of contact for our guests and guarantee a seamless check-in and check-out experience, efficient reservation handling, and excellent guest service. In this role, you will ensure compliance with Hilton Brand Standards, GCH guidelines, and all legal regulations. With your hands-on approach and strong leadership skills, you will set an example for outstanding guest service and contribute to the overall success of the hotel.

Key Responsibilities include:

·  Managing daily operations at the Front Office in line with Hilton and GCH standards
·  Monitoring and continuously improving service quality and efficiency
·  Handling and resolving guest complaints while ensuring high guest satisfaction
·  Leading, motivating, and coaching the Front Office team
·  Creating and implementing staff development and training plans
·  Planning schedules, holiday arrangements, and staffing requirements
·  Supporting recruitment processes in cooperation with HR
·  Contributing to budget planning, forecasts, and payroll cost control
·  Ensuring compliance with safety, hygiene, and data protection standards
·  Collaborating closely with all hotel departments and representing the hotel professionally towards guests and external partners

Work Experience

·  Completed education in hotel management or equivalent qualification
·  Initial leadership experience at the Front Office, preferably in international hospitality
·  Proficiency with PMS  ONQ  is highly desirable
·  Strong communication and organizational skills
·  Distinct guest-oriented mindset with a professional and welcoming demeanor
·  Hands-on mentality with a structured and solution-oriented working style
·  Fluent German and English skills, both spoken and written

Benefits

·  A workplace in one of Cologne’s most iconic hotels with international flair
·  Responsibility and room for personal initiative in a motivated team
·  Career development and training opportunities within the global Hilton network
·  Attractive employee benefits, discounts, and worldwide travel perks

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.