Front Office Manager

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

A Front Office Manager with Conrad Koh Samui leads the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities. Reporting to the Director of Operations, this role oversees the Front Office and Security departments. The role balances the critical importance of strategic leadership with the day-to-day management of the front office operation, by developing and engaging the team, monitoring standards, problem solving and delivering results for the business, from a people, product and profit perspective.

To thrive in this role, the ideal candidate will have an exceptional eye for detail, a thirst for delivering a flawless guest experience and a hunger for results, by cultivating a constructive, collaborative and performance driven team culture.

 

What will I be doing? 

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards: 

-   Set strategic and operational direction in collaboration with the leadership team
-    Provide leadership, coaching and constructive feedback, setting development plans and succession planning strategies for Front Office team members
-    Ensure effective selection, training, development, and evaluation of all team members
-    Drive performance, by setting metrics and benchmarks, identifying ways to improve how we do things　
-    Develop strong relationships with the leadership team and Team members within the Front Office and the wider Rooms Division.
-    Maintain a visibility in the operation at key times, giving recognition to our regular guests and cultivating relationships with VIP, long stay and new guests to the hotel
-    Closely manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control
-    Complete projects and activities by working collaboratively or independently in response to business needs and opportunities or proactively to maximise our success 　
-    Performs any other tasks assigned, requested or deemed necessary by Director of Operations. 

What are we looking for? 

A Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow: 

•    Prior experience in a leadership role within Rooms Division in a 5* hotel that focuses on service quality
•    A leadership style that is authentic, engaging and strategic, based on identified business priorities and capable of coaching and driving direct reports to achieve success　
•    A positive, can-do attitude that shows resilience and maturity, adapting to different situations　
•    Impeccable communication skills
•    Understanding of luxury components, with a sharp attention to detail and high focus on service　
•    Ability to prioritise, organise, problem solve and delegate in a demanding environment 　

 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!