Front Office Agent

Job description

A Front Office Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

What will I be doing?

 

As Front Office Receptionist, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Receptionist is responsible for managing the first impressions of our Guests and, therefore, your main tasks will be:

·  Ensure accurate and efficient running of reception including check in/out procedures
·  Respond to Guest queries in a timely and efficient manner
·  Ensure that both the Front Office Team Leader and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
·  Be able to undertake variable shift work schedules 
·  Demonstrate a high level of customer service at all times
·  Undertake a review of end-of-day takings against logged reports
·  Assist other departments wherever necessary and maintain good working relationships with Team Members

What are we looking for?

 

Front Office Receptionist serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Previous experience in 4* hotel
·  Positive attitude and good communication skills
·  Commitment to delivering a high level of customer service
·  Ability to work on your own and as part of a team

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!