Front Desk - Franchise

Job description

Job Requirements

Hampton Inn By Hilton                           

At Hampton by Hilton, every moment is crafted to bring a smile to our guest's face. From the brand's signature bed to friendly and authentic service, guests can really feel the Hamptonality. This is a part-time position, working Thursday - Sunday evenings.

Summary

The Front Desk Agent is responsible for greeting guests, processing check in and check outs, answers questions and resolve guest issues while compliance with policies and procedures.

Essential Functions

To perform this job successfully an individual must be able to performs all essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·  Responsible for front desk operations adhering to Hampton Inn standards, including but not limited to: Greets, checks-in and checks-out guests with a friendly and clear voice
·  Monitors room availability
·  Accurately manages phone and online reservations
·  Answers phone calls using proper telephone etiquette
·  Keeps accurate accounts of cash, checks and credit transactions
·  Responds to guest requests and complaints in a professional and courteous manner
·  Provide guests with information about hotel and local attractions
·  Maintains cleanliness of lobby
·  Re stocks, maintains cleanliness, and breaks down breakfast area in the morning
·  Act as Manager on Duty for the hotel in the absence of the General Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise
·  Always maintain a professional and high-quality service-oriented environment
·  Has knowledge of emergency procedures and implementation of procedures 
·  Performs other duties as needed

 

Competencies

·  Time Management
·  Organizational Skills
·  Customer Service Skills
·  Communication Skills

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 

While performing the duties of this job, the employee is required to stand 99% of the shift; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk, climb, or balance stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell.

 

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Position Type/Expected Hours of Work

Must be able to work weekends and holidays.

Required Experience

Previous Hotel Front Office experience preferred

Customer Service experience preferred

An operational knowledge and proficiency in Front Office Systems and Microsoft Office suite (Word, Excel, PowerPoint).

Proficient in English

 

Preferred Education

High school diploma or GED diploma preferred.

Additional Eligibility Qualifications

Bilingual preferred but not required

Work Authorization/Security Clearance

Must be legally authorized to work in the country.

 

AAP/EEO Statement

Hampton Inn maintains affirmative action plans for minorities, women, persons with disabilities, and veterans. Any questions regarding these plans should be directed to the company’s Equal Opportunity Coordinator. If you wish to view the affirmative action plan for persons with disabilities and veterans, contact the Equal Opportunity Coordinator during normal working hours. EEO is the Law -Click to View Your Rights an Applicant

 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.