Food & Beverage Order Taker - Waldorf Astoria Heliopolis

Job description

Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.

It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all around the world. Take the next step and be the star of your own success story!

 

What we offer:

Thriving work environment.

Team members' special rates for Hilton hotels worldwide.

Thousand opportunities for career growth and development.

Comprehensive learning & development programs that fits all fields.

Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.

Competitive compensation and benefits.

Daily duty meal.

Life insurance.

What will I be doing?

A Food & Beverage Order Taker is responsible for answering room service telephone and takes guest orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction. Upsells sides, desserts and beverages to enhance profitability. Enters order into computerized system and settles check upon delivery of the order. As a Food & Beverage Order Taker, you would be responsible for performing the following tasks to the highest standards:

•    Promptly answer Room Service calls, promote menu items and answer questions regarding preparation methods.
•    Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.
•    Immediately input order information into point of sale system, allowing kitchen staff to begin preparation; note any special requests clearly. 
•    Processes payment for orders upon return of the Room Service Server.
•    Answer calls for pick-up of trays and/or tables and direct others to retrieve items.
•    Respond to guest complaints in a positive manner, negotiate a compromise and implement solution.
•    Perform general cleaning tasks to adhere to health and safety standards.
•    Keep work area clean and organized.
•    Complete other duties as assigned by supervisor.

What are we looking for?

A Food & Beverage Order Taker serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

•    Basic knowledge of food and beverage preparations and service standards.
•    Knowledge of menu items and accompaniments.
•    Ability to remember, recite and promote the variety of menu items.
•    Very good English language skills, sufficient to understand inquiries from customers and communicate preparation methods.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in Food and Beverage department and/or industry in a luxury environment
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!