Food & Beverage Captain (Lao Asian Restaurant) | Waldorf Astoria Dubai Palm Jumeirah

Job description

A Food and Beverage Captain with Waldorf Astoria Hotels & Resorts is responsible for assisting the Restaurant Manager in managing the restaurant operations to consistently high standards. Effectively control the flow of customers and orders throughout service. Ensuring the restaurant team maximize all sales opportunities. Deal with any customer queries in an appropriate manner.

What will I be doing

As a Food and Beverage Captain, you will play a crucial role in ensuring seamless restaurant operations, exceptional guest service, and team efficiency. Your responsibilities include supervising service staff, maintaining high sanitation and safety standards, monitoring product quality, and assisting in the smooth execution of daily operations. Specifically, you will be responsible for performing the following tasks to the highest standards:

·  Supervise and coordinate restaurant staff to ensure outstanding service and guest satisfaction.
·  Maintain luxury service standards in alignment with the hotel’s brand expectations.
·  Interact with guests to gather feedback, ensure special requests are met, and resolve concerns promptly and professionally.
·  Oversee the setup of dining and service areas, ensuring a refined and inviting ambiance.
·  Ensure full compliance with sanitation, hygiene, and safety regulations for both guests and staff.
·  Conduct regular facility inspections, taking corrective action to maintain an appealing and well-maintained dining space.
·  Oversee the proper functioning of restaurant equipment, ensuring timely maintenance and repairs.
·  Monitor inventory levels, ensuring adequate supplies of linen, glassware, silverware, condiments, and other essential items.
·  Ensure food quality meets guest expectations by verifying presentation, temperature, and taste.
·  Regularly move through the restaurant and kitchen areas to monitor food preparation, product consistency, and service efficiency.
·  Provide guidance for quality improvements and implement necessary adjustments to enhance the dining experience.
·  Train, supervise, and mentor restaurant staff, ensuring high performance and teamwork.
·  Conduct performance evaluations and provide constructive feedback to support team development.
·  Assign and oversee daily work responsibilities, ensuring staff adhere to operational procedures and service standards.

What are we looking for

A Food and Beverage Captain serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

·  Minimum 2-3 years of experience in a high-end or luxury hotel, fine dining restaurant, or an equivalent setting.
·  Proven track record of supervising a food & beverage service team in a fast-paced environment.
·  In-depth understanding of food and beverage service, wine pairing, and luxury hospitality standards.
·  Strong understanding of food and beverage trends, guest preferences, and cultural sensitivity in culinary practices.
·  Formal food & beverage training or equivalent certifications.
·  Exceptional leadership and organizational skills.
·  Strong creativity and passion for service innovation.
·  Ability to manage stress in a high-pressure environment.
·  Excellent communication and interpersonal skills.
·  Keen eye for detail and commitment to quality.
·  Ability to work a variety of shifts including weekends, days, afternoons and evenings

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all.