Food & Beverage Attendant (glass)

Job description

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce an environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award-winning Great Place to Work culture means:

·  Laundered uniform provided
·  Free team member meals served fresh daily
·  100 discounted travel nights per year for you, 30 of your friends or family to enjoy at any of our 7000+ hotels located in 122 countries and territories around the world!
·  Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences
·  Amazing award & recognition programs
·  Opportunities to participate in ESG activities
·  Flexibility so you can Thrive and make space for what matters most
·  Hilton Sydney pays above the HIGA: $25.23 - $45.60 / hour (penalties + super + tips + service charge when applicable)

What will I be doing?

A Food and Beverage Attendant affects every Guest experience with our restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations. As a Food and Beverage Attendant, you will be responsible for upholding the highest quality standards for the food and beverage operations inside of award winning, Celebrity Chef Luke Mangan's glass brasserie. You will work with your Team Members to deliver a high-quality service experience that exceeds customer expectations through the following tasks:

·  Receive orders and serve customer requests completely in a timely manner
·  Understand menu content, any menu changes, and promotional activities
·  Keep your service area clean, tidy, and well-prepared
·  Efficiently manage the proper settlement of all customer accounts
·  Answer Guest queries in a polite and helpful manner

What are we looking for?

Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

·  Friendly, positive, energetic disposition
·  Committed to delivering exceptional guest service
·  Motivated to learn new skills and techniques
·  Excellent grooming standards
·  Positive and willing to participate on a team and work with a winning attitude
·  Excellent communication skills in the local language
·  Flexible, reliable, and responsive to a range of work situations
·  Prepared to manage a variety of customer types, inquiries, and complaints
·  Knowledge of alcoholic beverages and mixing of drinks
·  Previous experience in fine dining preferred
·  Previous food hygiene experience
·  Electronic ordering systems experience
·  Cash handling experience