Food and Beverage Supervisor

Job description

WELCOME TO A WORLD OF OPPORTUNITIES  AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.    -  No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow

We are looking for an experienced Food and Beverage Supervisor to work on a full time basis at Hilton Birmingham Metropole's destination Bar and Restaurant, Brightsmith on the Water. 

You will be able to work in a fast paced environment serving Guests and ensuring excellent Customer Service. Previous experience working in a busy bar or nightclub would be an advantage.   

Hourly Rate  of   £12.30 per hour plus service charge  

This is a full time position, 39 hours hours per week

A WORLD OF REWARDS

·  Smart uniform provided  and   laundered
·  Free,  healthy   and high quality   meals  when on duty
·  Grow your Career  your next position could be   as a Food and Beverage Team Leader or Restaurant Supervisor
·  Personal Development  programmes designed to support you at every step of your career
·  A chance to make a difference  through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
·  Team Member Travel Program:  discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
·  Team Member Referral Program
·  Discounted dental and health cover
·  High street discounts:  with Perks at Work
·  Free car park
·  Subsidised Taxi  between 12am and 7am
·  Holiday:  28 days   including bank holidays (increasing yearly to up to 33 days)
·  Guest Experience Day:  1 night stay with breakfast and dinner
·  Modern and inclusive  Team Member’s areas

A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.

What will I be doing?

As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards:

·  Supervise Food and Beverage Outlet operations
·  Communicate and delegate tasks to the team
·  Ensure compliance of brand standards
·  Manage guest queries in a timely and efficient manner
·  Represent needs of the team
·  Assist Food and Beverage management with achieving financial targets
·  Assist Food and Beverage management with training and development of team members
·  Assist with annual and mid-year appraisals with team members under your responsibility
·  Comply with hotel security, fire regulations and all health and safety legislation
·  Be environmentally aware
·  Assist other departments wherever necessary and maintain good working relationships What are we looking for?

A Food and Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Previous Food and Beverage experience
·  Committed to delivering high levels of customer service
·  Positive attitude
·  Good communication skills
·  Flexibility to respond to a range of different work situations
·  Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Previous experience in hotel industry
·  Previous experience in supervising and/or delegation
·  Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!