Food and Beverage Attendant

Job description

About Hilton Auckland

Our nautically-inspired 5-star hotel sits on the end of Princes Wharf, home to a wide variety of fine shops, restaurants, and bars. 

 

We are looking for  Food & Beverage Attendants   who can service with smile and warmth delivering a high standard of customer service at Hilton Auckland's iconic bar -  Bellini Bar,  stunning  FISH restaurant  and  Banqueting  events spaces. Sip on fresh barista coffee and take in waterfront views by day. As the lights dim, enjoy a cocktail or a glass of champagne sitting seaside by night!

 

What will I be doing?

This role involves:

·  You to elevate the guest experience by delivering our signature beverages with high-energy and efficient table service of food and beverage
·  Creating drinks and preparing and serving a wide range of non-alcoholic and alcoholic beverages, including cocktails, pouring drinks, and ensuring that are served promptly
·  Providing exceptional customer service by being friendly, attentive, and knowledgeable about the food & drinks menu's and readiness to explain and recommend food & beverage contents
·  Moving furniture within the hotel and from and to Ports of Auckland
·  Set up event spaces and tables as per standards
·  Taking guest orders, polishing glassware, and cash handling
·  Managing a variety of customer types, inquiries, and complaints
·  Crafting exquisite high teas

What are we looking for?

The successful candidate for this role will bring:

·  1+ years experience as Food & Beverage Attendant, Barista or Bartender
·  4 / 5 star hotel experience
·  Friendly, positive, energetic and commitment 
·  Flexible availability  and reliable - to work during the  week ,  weekends  and public holidays
·  Knowledge of beverages including coffee, cocktail, spirit, and wine highly desirable
·  Experience in POS ordering systems and cash handling
·  A good understanding of wine, its service and recommendations to guests
·  Good English communication skills

 

It will be beneficial if you maintain the following:

·  Completed a barista course
·  Previous work experience within a 5-star hotel environment
·  In possession of WSET
·  In possession of LCQ or managers certificate 

 

Hilton Benefits

As a Hilton team member you can expect to receive:

·  Team member and Friends & Family discount on global Hilton room rates
·  Discounts of up to 25% on products and services in participating Hilton outlets
·  Access to Hilton University training, offering more than 2500 learning programs
·  Access to an Employee Assistance Program (EAP)
·  Career development opportunities
·  Complimentary staff meals whilst on duty
·  Laundered dry cleaning services 

 

We are looking for the exceptional applicants who are passionate about the hospitality industry and values being part of a supportive team. If you feel you are suitable for this role, please click "Apply"