RA Specialist

Job description

Exceptional Hospitality Starts with You

We are looking for a detail-oriented Entry-Level Analyst to join our team, supporting credit card reconciliation and Property Management System (PMS) processes across our Hotel operations. This is a great opportunity to build expertise in payments, systems, and financial controls within a fast-paced hospitality environment.

 

Here's what you'll do during a typical day:

·  Perform daily credit card reconciliation and balancing across PMS and payment platforms (e.g., Adyen)
·  Investigate and resolve transaction discrepancies and variances
·  Support Front Office teams with PMS (OnQ) & (PEP) and payment-related queries
·  Deliver training and guidance to improve system knowledge and process adherence
·  Escalate issues via appropriate support channels and promote best practices
·  Contribute to process improvements and standardisation

 

What We’re Looking For?

·  Strong attention to detail and analytical mindset
·  Interest in payments, finance, or hospitality systems
·  Good communication skills and confidence delivering training
·  Basic Excel skills and willingness to learn new systems (PMS, payment platforms)
·  Proactive, organised, and process-driven approach

 

Why Join Us?

·  Opportunity to gain hands-on experience with PMS (PEP) and payment systems
·  Develop skills in reconciliation, training, and process improvement
·  Be part of a team driving operational consistency and financial accuracy

 

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ,  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our  Careers Blog  to see why we’re more than a great place to stay—we’re a great place to work.