Executive Lounge Server

Job description

THE ROLE:

At Hilton Istanbul Bosphorus, we are blending our rich legacy with a new era of innovation. With our Executive Lounge offering elevated Food & Drink experiences, we’re looking for an Executive Lounge Server to deliver exceptional, personalized service to our executive Guests. You’ll have the opportunity to be a key part of the lounge team, ensuring every guest enjoys a memorable and seamless experience throughout their stay.

If you are passionate about hospitality, thrive in a high-end service environment, and enjoy creating exceptional guest experiences, we want you to join our family!

Position Title: Executive Lounge Server
Location: Istanbul, Türkiye
Company: Hilton – Türkiye
Job Type: Full-Time
Salary: Competitive, with a comprehensive benefits package
Reporting Line: Executive Lounge Supervisor / Food & Drink Manager

KEY RESPONSIBILITIES:

·  Welcome executive Guests on arrival and assist with seating, luggage, and personal requests.
·  Deliver Food & Drink service with professionalism, presenting menus, recommending options, and assisting with wine and beverage selections.
·  Serve starters, main courses, desserts, coffee, liqueurs, and beverages according to lounge standards.
·  Take and process guest orders accurately using the Micros System and ensure timely delivery.
·  Maintain cleanliness, organization, and proper condition of tables, lounge furnishings, chinaware, cutlery, and glassware.
·  Refill drinks, clear tables, and proactively respond to guest needs throughout the service.
·  Guide and support junior team members to ensure consistent, high-quality service.
·  Stay informed of hotel services, VIP requests, and special events to anticipate guest needs.
·  Report guest feedback or suggestions to the Executive Lounge Supervisor for continuous improvement.
·  Participate in pre-service meetings, training sessions, and departmental communications.
·  Follow all hotel safety, fire, health, and security procedures.
·  Perform additional side tasks to support lounge operations in an environmentally conscious manner.

WHO YOU ARE:

·  A hospitality professional passionate about delivering exceptional guest experiences.
·  Calm, organized, and attentive to detail, thriving in a dynamic, high-end service environment.
·  Skilled in Food & Drink service standards, with knowledge of wine, beverages, and menu pairings.
·  A team player who leads by example and inspires colleagues through hands-on service.
·  An excellent communicator with a professional appearance and a dedication to exceeding guest expectations.
·  Excited to contribute to the Executive Lounge experience at Hilton Istanbul Bosphorus, representing the brand with pride and consistency.

WHAT WE ARE LOOKING FOR:

·  Previous experience in luxury hotels, executive lounges, or similar Food & Drink service environments.
·  Front Office, hospitality, or retail experience is advantageous.
·  Multilingual skills are a plus.
·  Flexibility to work shifts, including weekends and holidays.
·  Commitment to Hilton’s Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.

WHY JOIN US?

·  Be part of a distinguished team delivering elevated experiences in Hilton Istanbul Bosphorus’ Executive Lounge.
·  Work in an environment that blends innovation with tradition in Food & Drink service.
·  Enjoy a comprehensive benefits package and opportunities for career growth within a global hospitality leader.
·  Collaborate with passionate professionals dedicated to exceptional service and guest satisfaction.
·  Shape the Executive Lounge experience for discerning Guests, creating memorable moments that reflect the Hilton brand.

Location: Hilton Istanbul Bosphorus

Hilton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our team members.