Executive Housekeeper - Franchise

Job description

Job Requirements

Rosetta Perugia Hotel Tapestry Collection by Hilton is looking for an Executive Housekeeper!

 

As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

·  Oversee housekeeping operations
·  Oversee Laundry Operations
·  Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
·  Operate within departmental budgets through effective stock and cost controls and well managed schedules
·  Set departmental targets and objectives, work schedules, budgets, and policies and procedures
·  Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
·  Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
·  Ensure team members have an up-to-date knowledge of all room categories and amenities
·  Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
·  Ensure communication meetings are conducted and post-meeting minutes generated
·  Manage staff performance issues in compliance with company policies and procedures
·  Assist other departments wherever necessary

Work Experience

What are we looking for?

An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
·  A successful track record of managing team
·  A high school certificate or equivalent
·  High level of commercial awareness and cost control capabilities
·  Previous experience of managing a department and Profit and Loss account
·  Excellent leadership, interpersonal and communication skills
·  Committed to delivering high levels of customer service
·  Ability to work under pressure
·  Excellent grooming standards
·  Flexibility to respond to a range of different work situations
·  Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
·  Strong organizational, budget management, and problem solving skills
·  Strong communication skills
·  A passion for delivering exceptional levels of guest service

Benefits

 What you can expect:

·  A salary in accordance with professional level
·  Full-time contract
·  Employee discounts on stays at Hilton Worldwide through the international Go Hilton travel program
·  Team building programme
·  Annual team party and monthly team member forums

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.