Events Manager

Job description

The Hilton Toronto is hiring an Events Manager to join the Events Department. Reporting to the Director of Events, this existing position is responsible for maintaining high standards of service for our clients and maximizing banquet revenue of our 35,000+ square feet of banquet space. 

 

Being part of the Hilton brand means joining the #1 World's Best Workplace as awarded by Great Place to Work. 

 

What will you be doing?

The key responsibilities you would own as an Events Manager are:

 

· 
Create and distribute all details of bookings in the form of BEO and other reports in a timely and organized fashion to appropriate departments to facilitate efficient planning, purchasing and scheduling

·  Ensure any missing details are addressed with the client before the event
· 
Provide sales support for team members at closing of potential business

· 
Liaise with other department team members to communicate information and ensure customer satisfaction and hotel profitability

· 
Develop individual monthly production reports and monitor results

· 
Inspect function rooms and welcome clients to ensure satisfaction and encourage repeat clientele.

· 
Prepare and customize proposals to meeting client's needs and hotel’s guidelines of profitability.

· 
Attend client set up and/or special events to ensure smooth running and introduce client to Banquets/Operations.

· 
Track Events productivity report on a weekly basis

· 
Analyze banquet revenues daily to ensure revenue goals are met

· 
Conduct site inspections with clients, showing rooms, meeting space, food and beverage and recreation facilities

· 
Provide written and verbal communication to clients regarding the management of their account

· 
Other duties as assigned by management

What are we looking for?

An Events Manager serving Hilton brands is always working on behalf of our guests and working alongside other team members to make every experience exceptional. To successfully fill this role, you should have the skills, knowledge, attitude, behaviors, and values that follow:

·  Minimum 1 year of experience in a similar role with a proven track record
· 
Exceptional organizational and planning skills, with a keen eye for detail and accuracy

· 
Effective written, oral, and interpersonal communication skills

· 
Self-driven to delivering a high level of customer service and achieving goals

· 
High level of grooming standards

· 
Strong analytical skills to understand key business indicators and competitive trends

 

Bonus if you also have: 

 

·  Degree or diploma in relevant or equivalent field 
·  Hotel experience 

 

What will it be like to work at Hilton? 

 

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

 

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

What you can expect from us 

You will be offered a competitive benefits package. As a team member you will also become eligible to receive discounts products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

A little about us

The Hilton Toronto is centrally located in Toronto's financial district, right in them middle of all the great things the city has to offer. We are within walking distance form City Hall, the Toronto Eaton Centre and many venues such as Scotiabank Arena, and theatre district. The hotel is also connected to The PATH, allowing quick and easy access to shopping, amenities, and Union Station. 

Diversity and Inclusion

We respect the diversity and unique backgrounds each of our team members bring to Hilton Toronto. We strive to create an inclusive and safe work environment and encourage applications from any candidate that meet the qualifications. 

ACCESSIBILITY

Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at AODA_Hiltons_In_Canada@hilton.com or call 1-844-217-AODA.

Availability : This position is located on the property of the Hilton Toronto and is not a remote position. Some coverage during the evening, weekend, and holidays may be required on occasion. 

Salary Range : 65,000 - 70,000 per annum