Event Service Manager - Hotel Del Coronado

Job description

The iconic Hotel del Coronado is looking for an  Event Service Manager  to join the Events team!

Join one of the last surviving wooden Victorian beach resorts in the world and after a  $400M renovation  and expansion, the resort is more stunning than ever.

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms (to include cottages and villas), 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, food truck, marketplace, ice cream shop, and in-room dining.

In this position, you will oversee all facets of the convention resume and banquet event order coordination between the hotel and the client during their meetings or events. Additionally, you will serve as the intermediary between the client and the hotel, guiding each department to fulfill their designated operational roles. Achieving this goal is crucial as it significantly contributes to securing repeat business. You will also be responsible for maximizing revenue by effectively up-selling products and services and advocating for service excellence and enhancement opportunities for our guests.

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As Event Service Manager you will be responsible for event execution between the hotel and the customer during the meeting or event.  

What will I be doing?

As Event Service Manager you will be responsible for event execution between the hotel and the customer during the meeting or event.  Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services.  Serve as the event planner primary contact during event on property and is responsible for his/her experience. 

Specifically, your essential functions will be to perform the following tasks to the highest standards:

·  Directly serves on site group and catering customers in a proactive manner relative to logistics of group room block, food and beverage, public meeting space/exhibit hall,
ancillary and vendor services, affiliates/exhibitors and related billing processes.
·  Provides direction and supervision to responsible operating departments and team members during execution of meeting, banquet functions and/or event.
·  Participates in internal and external meetings as determined by the Director of Events i.e. menu review, department, operational department pre shifts etc.
·  Oversees and assists in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turn-around of public function space.
·  Assists customers with the set-up of their event, as needed.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits  – Hilton is proud to have an award-winning workplace culture ranking  #1 World's Best Workplace by Great Place To Work & Fortune  We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·  Access to your pay when you need it through DailyPay
·  Medical Insurance Coverage –  for you and your family
·  Mental Health Resources
·  Best-in-Class Paid Time Off (PTO)  
·  Go Hilton travel discount program 
·  Supportive parental leave
·  Matching 401(k)
·  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
·  Debt-free education : Access to a wide variety of educational credentials  (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
·  Career growth and development 
·  Team Member Resource Groups
·  Recognition and rewards programs

The hourly rate for this role is $24.00 per hour and is based on applicable and specialized experience and location.