Event Planning Manager

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Event Planning Manager, you’re not just responsible for the successful event planning and overall execution – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

· 
Specifically, you would be responsible for performing the following tasks to the highest standards:

·  Maximise all Meeting & Events Sales revenue opportunities through up selling of function items
·  Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
·  Manage the department’s day-to-day operations and activities, whereas implementation of the selling strategy yields meetings and events space
·  Ensure the Meeting & Events Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
·  Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
·  Accurate administration and control of all Meetings and Events related reservations and blocks
·  To ensure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7- 10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policy
·  To meet & greet nominated conference contact or organizer to check on their satisfaction and the set up of the meeting rooms on the day of the event
·  To conduct Show rounds for companies & agents in line with the Company policy
·  To support the Food & Beverage operations and room reservations team with information as required
·  To ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively
·  Attend Sales events, as required
·  To support in other properties within the Cluster as required, according to the business needs

 

Additional Sales Involvement:

·  Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
·  Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
·  To raise invoices for Events in line with quotations and forward them to the accounts departments on a daily basis with relevant back up documentation to expedite payment
·  Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market

 

 What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

·  Hotel experience in a similar role
·  strong leadership skills
·  Able to develop positive working relationships at all levels
·  To create a positive image
·  Good personal presentation
·  Good understanding of C&E business
·  Company/competitor awareness
·  Previous experience working in an Event Planning Environment
·  Good administration skills
·  Good organization skills
·  Proven customer service experience
·  Able to ‘close’ a sale
·  Previous experience in a Sales environment – either proactive or reactive

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ,  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our  Careers Blog  to see why we’re more than a great place to stay—we’re a great place to work.