Event Manager - Hilton Orlando Lake Buena Vista and Hilton Orlando Buena Vista Palace

Job description

Hilton Orlando Lake Buena Vista and Hilton Orlando Buena Vista Palace are seeking an Event Manager to join their events team!

Located in the heart of Orlando and directly connected to Disney Springs, Hilton Orlando Lake Buena Vista and Hilton Orlando Buena Vista Palace offer guests the ultimate blend of convenience and luxury. These properties boast impressive event spaces, providing an ideal setting for corporate meetings, social events, and conferences. Join our dynamic team and help create memorable guest experiences.

As Event Manager , you will oversee event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be the primary contact for clients, ensuring seamless turnover from Sales to Event Services and back to Sales, while identifying opportunities to enhance revenue through upselling and event customization.

The Benefits:

Hilton is proud to have an award-winning workplace culture, ranking #1 Best Workplace by Great Place to Work & Fortune. We support the well-being of our team members with a comprehensive benefits package, which includes:

·  Access to your pay when you need it through DailyPay
·  Medical insurance coverage for you and your family
·  Mental health resources
·  Best-in-class paid time off (PTO)
·  Go Hilton travel discount program
·  Supportive parental leave
·  Matching 401(k)
·  Employee stock purchase program (ESPP) with a 15% discount
·  Debt-free education : Access to a variety of educational credentials, including college degrees, professional certificates, and more
·  Career growth and development opportunities
·  Team Member Resource Groups
·  Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.

What will I be doing?

As  Event Manager for Hilton Orlando Lake Buena Vista and Hilton Orlando Buena Vista Palace, you will ensure seamless event planning and execution, acting as the primary liaison between clients, Sales, and hotel departments. Your role is to deliver a memorable experience for guests by maintaining high standards of service and coordination across all event phases.

Position Summary:

·  Organize and Plan : Develop plans and goals for each event, ensuring all details are organized and prioritized.
·  Client Communication : Communicate promptly with internal and external clients via phone, email, and in-person to manage expectations and build strong client relationships.
·  Relationship Building : Create and maintain effective relationships with clients, setting and meeting their expectations to deliver a successful event experience.
·  Systems and Processes Knowledge : Demonstrate expertise in job systems, products, and processes to ensure smooth event management.
·  Conflict Resolution : Resolve conflicts and manage complaints effectively, negotiating and handling any issues that may arise.
·  Sales and Influence : Identify opportunities to upsell and influence clients to enhance the event experience and boost hotel revenue.
·  Problem Solving : Make informed decisions and solve problems by evaluating options to find the best solution for both the hotel and the client.
·  Quality Service : Ensure high-quality service by aligning with guest needs, providing direction, guidance, feedback, and coaching where necessary.
·  Sales Support : Participate in customer site inspections, supporting the sales process as needed to secure new business.
·  Additional Responsibilities : Perform other duties as required based on the needs of the business.
·  Attendance : Maintain regular attendance to ensure consistent communication and event oversight.

What are we looking for?

•    Minimum Years of Experience: one (1) year Hospitality related experience at manager level. 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
•    Knowledge of the hotel property management systems (Delphi.fdc)
•    Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!