Event Concierge

Job description

The iconic Waldorf Astoria property in New Orleans, The Roosevelt , is seeking an Event Concierge to join the Sales and Marketing   Team!

This luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city's most vibrant attractions and entertainment, including Jackson Square, Bourbon Street and the Arts & Warehouse District.

Embodying the rich heritage of Southern hospitality, this historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five (5) food and beverage outlets.  This includes 2 restaurants, a café, seasonal rooftop bar, and in-room dining.

In this role, you will be responsible for event execution between the hotel and the customer during meeting events. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates.

Required Qualifications:

·  Minimum Education: High School Degree/GED
·  Minimum Years of Experience: one (1) year Hospitality related experience

Core Competencies including but not limited to:

·  Writing-Communicating effectively in writing as appropriate for the needs of the audience.
·  Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
·  Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
·  Basic Computer Skills- Using basic computer hardware and software (e.g. personal computers, word processing software, internet browsers, etc.)
·  Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
·  Number facility- The ability to add, subtract, multiply, or divide quickly and correctly.
·  Creativity- The ability to come up with creative ways to solve a problem.

 

Management Competencies including but not limited to:

·  Adaptability- Ability to effectively adjust to major changes in work tasks or the work environment.
·  Building Trust- Ability to interact with others in an honest, fair, and respectful way while giving others confidence in one’s intentions and those of the organization.
·  Communication- Skilled at clearly conveying information and ideas.
·  Customer focus- Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers’ needs.
·  Empathy- Ability to engage with Team Members through direct and meaningful interactions, leading by example.
·  High Work Standards- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
·  Planning and Organizing- Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
·  Decision Making/Problem Solving: Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
·   Stress Tolerance- Ability to maintain stable performance and positive relationships with others while under pressure or opposition.
·  Technical / Professional Knowledge and Skills – Demonstrates a satisfactory level of position-related technical knowledge and skills.

 

Preferred Qualifications:

·  CMP certification
·  Bachelor’s Degree

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!