Offers “Hilton Worldwide”

Expires soon Hilton Worldwide

[Hilton Okinawa Sesoko Resort] デューティーマネージャーDuty Manager

  • Okinawa, JAPAN
  • IT development

Job description


ゲスト対応: チェックイン・アウトの手続き、ゲストからの質問やリクエストへの対応、クレーム処理(解決、管理、記録)などゲストケアを最優先に。 ロビーやその他のエリアを巡回し、ゲストの要望に対応。

マネジメント業務: チームメンバーのシフトや勤怠管理、教育研修など、フロントオフィスチームを率いるリーダーとしての役割。顧客満足度レポートを確認し、改善策へのアクションを実行。緊急時の安全手順等を把握し実行。

ホテル全体の運営: 各部門と連携し、業務がスムーズに進むよう調整。客室管理や売上の把握など、運営に関わる重要業務も担当。

What will I be doing?

 A Duty Manager must perform the following tasks to the highest standards:

  • Occupy the hotel lobby and other public areas, particularly at busy times and engage guests in conversation and provide general assistance.
  • Manage, record, and resolve promptly all Guest complaints
  • Coordinate the services and special facilities provided to long-stay Guests
  • Stay current with all hotel products, services, policies and emergency procedures
  • Monitor Guest satisfaction reports and implement actions to improve results
  • Handle, record and follow through with management issues or emergencies that arise
  • Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.







  • A passion for delivering exceptional levels of guest service
  • Previous supervisory experience in Front Office within the hotel.
  • Fluent Japanese and English skill
  • Excellent leadership skills and exceptional communication skills
  • Good knowledge of Safety and Security procedures

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